TELECOM/VOICE

TELECOM & VOICE SERVICES


TELECOM

Over 80% of all corporate telecom bills contain an error! Would you knowingly pay more for the exact same service?  You wouldn’t…right?  Of course not!  If you could have the exact same service for 15%, 20% or 30% less, would you consider it?  The vast majority of our customers say “YES”!  That’s what thousands of customers are saying about our telecom solutions!
BusinessWays works with 35+ of the top national, regional and niche service providers to provide our customers a well-rounded product portfolio. Working with BusinessWays and our strategic telecom partners, you can confidently understand why we have the capability, expertise and skills to bring the right solution to you – our customer – at the lowest possible price.

Does it cost you anything to investigate? Absolutely not!

By simply analyzing 2 – 3 months of your company’s phone bills, we can compare your current service against our 35+ providers. Armed with that information, it simply becomes your choice. Remain with your current provider or change and save money for the same – if not increased – services. It’s as simple as that.

You have nothing to lose except large Telecom bills each and every month. Understanding your Telecom bill is the first step to reducing your monthly costs. BusinessWays will compare your service requirements against the top 35+ providers nationwide on your behalf. Your only decision is determining if you wish to save money each and every month.

Voice and Data Services are an increasingly complex and competitive arena for most businesses to navigate successfully. Many companies invest heavily in telecom systems that have no hope of truly meeting their needs, but they buy them based on a one-size-fits-all sales pitch that dazzles and convinces them, only to be disappointed later. Don’t fall into this trap. Let our partner experts at BusinessWays help you get a true assessment of your needs and develop personalized solutions with exactly the features you need most, delivered within budget.
BusinessWays works with 35+ of the top national, regional and niche service providers to provide our customers a well-rounded product portfolio.  Working with BusinessWays and our strategic telecom partners, you can confidently understand why we have the capability, expertise and skills to bring the right solution to you – our customer – at the lowest possible price.

Does it cost you anything to investigate?  Absolutely not!

By simply analyzing 2 – 3 months of your company’s phone bills, we can compare your current service against our 35+ providers.  Armed with that information, it simply becomes your choice.  Remain with your current provider or change and save money for the same – if not increased – services.  It’s as simple as that.

You have nothing to lose except large Telecom bills each and every month.  Understanding your Telecom bill is the first step to reducing your monthly costs.  BusinessWays will compare your service requirements against the top 35+ providers nationwide on your behalf.  Your only decision is determining if you wish to save money each and every month.

Voice and Data Services are an increasingly complex and competitive arena for most businesses to navigate successfully.  Many companies invest heavily in telecom systems that have no hope of truly meeting their needs, but they buy them based on a one-size-fits-all sales pitch that dazzles and convinces them, only to be disappointed later.  Don’t fall into this trap.  Let our partner experts at BusinessWays help you get a true assessment of your needs and develop personalized solutions with exactly the features you need most, delivered within budget.

EVERYBODY IS MOBILE THESE DAYS

EVERYBODY IS MOBILE THESE DAYS

In today’s mobile society, both employers and employees must remain constantly connected and in touch.  Mobility is the fastest growing segment of the technology sector and all research points to continued and exponential growth for the foreseeable future.  Mobility is where the industry is going … will you be there and ready? BusinessWays will ensure that everyone remains connected.

EVERY ENTERPRISE IS UNIQUE

This means that the business challenges you and your customers face are unique, but certainly not uncommon.  Your needs don’t fit neatly in a box and neither do the solutions they require.  As a BusinessWays customer, you can be confident that a tailored solution will be implemented that meets your unique business challenges and provides a very personalized experience for your customers.

VOICE SERVICES RUN THE GAMUT

Voice Services run the gamut from standard TDM to the latest in VoIP technologies.  Whether you are looking for the most cost-effective service, an efficient way to communicate, and/or improving the customer experience.  BusinessWays has solutions that will meet your business and budget requirements.

WE PROVIDE THE FOLLOWING TELECOM SERVICES:

  • 35+ Carriers
  • Voice & Data Solutions
  • Mobile & Cable
  • Software as a Service (Saas) Solutions
  • Video Conferencing
  • Back Office Automation
As a member of the Technology Channel Association Board, and with over 3,500 customers nationally, we understand how to meet the telecommunications needs and requirements of any size business.

What We Do

When you engage BusinessWays, we make an initial free assessment and audit of your entire current environment, inclusive of the following:
  • Overall Telecom Spend
  • Voice, Data and Wide Area Network Usage
  • Cloud Computing Evaluation (if any)
  • Wireless Assets and Plans
  • Security Requirements (Unified Communications Collaboration)
  • Virtualization, Servers, Data Center and Co-location requirements (if any)
Based on the above, we make Solution and Provider recommendations specific to your company’s requirements.  Every company is unique and we’d be doing our customers a serious disservice to think that “one solution fits all.”  Armed with this information, we will present the optimum solution to you, our customer.  The decision, thereafter, is quite simple … decide to save money on your monthly phone bills, or not.  We welcome you to join our over 3,500 customers nationwide who have said “yes” to reduced monthly Telecom charges with equal or better service.

Once completed, we provide on-going support – at no cost to you – of the following:
  • Billing Accuracy
  • Technology Updates
  • Compliance Support
  • Asset Management
  • Customer Service

TELECOM AS A SERVICE



TaaS delivers a range of cross-government telecommunications and managed security services to allow agencies to easily connect with their customers and each other.

WHAT IS TaaS

TaaS delivers a range of cross-government telecommunications and managed security services to allow agencies to easily connect with their customers and each other.

Agencies have the flexibility to choose individual services from a range of providers, with no minimum terms or volumes, and can access the best deals without having to go through a full market Request for Proposal (RFP) process.

TaaS services include WAN, LAN, Wi-Fi, voice (mobile, PABX and public network access), unified communications, contact center and managed security services.

THE STRUCTURE OF TaaS

TaaS has an internet-like architecture, with suppliers ‘peering’ or sharing their services for greater connectivity.

The development of TaaS was based on the current trends of increasingly mobile workers, cloud-based applications and the use of a wide range of devices.

Perimeter-based corporate networks no longer suit modern telecommunications needs.  TaaS takes a ‘walled garden’ approach, which allows security controls to be applied where they’re needed and limits access to authorized users only.

We, at BusinessWays, are ready to work with you to leverage these services on behalf of your organization.

VOICE AND DATA SOLUTIONS



Our data, video, and voice solutions allow organizations to communicate and innovate with each other, no matter where they are located.  We can help you unify your phone and IT infrastructure to enable your team to easily stay connected while delivering rich collaborative experiences.

We take your data, video, and voice channels and combine them into a unified infrastructure that allows your entire organization to quickly and easily collaborate with each other.  In addition, our unified communication solutions allow management teams to add new employees, remote offices and teleworkers with minimal effort and expense.

UNIFY YOUR COMMUNICATION INFRASTRUCTURE

  • Office phone systems
  • Mobile phones
  • Fax machines
  • Broadband / WAN / LAN connection
  • Voicemail
  • Video conferencing hardware
  • Calendar applications
  • Conference applications
  • Email applications
By unifying these end points, your organization will not only be able to communicate and collaborate more easily, but can also take advantage of the following explicit benefits:
  • Flexible, reliable, and issue-free remote meetings through voice, video, and Web technology
  • Reduction of communications lag between remote offices
  • Ability to integration mobile devices such as tablets and smartphones into your communications infrastructure
  • Empower your workforce to work from anywhere and reach anyone at any time
  • Safeguard your organization from major security risks

IP TELEPHONY

We can help you design and implement a phone service that includes dial tone, transfer, hold, phone conferencing, routing, and voicemail capabilities through your existing data network.  By taking this approach, employees can transfer calls to anyone in the company no matter where they are located.

Have a remote workforce?  No problem.  With our data-based phone solutions, your remote employees can access your phone services through a secured Virtual Private Network (VPN) and connect into the office – just as if they were sitting at their desk at your headquarters.

REAL-TIME, RICH MEDIA CONFERENCING

Our conferencing solutions make it easy for your organization’s team members to set up meetings, hold presentations, or stay in touch through video conferencing.  Real-time, instant messaging is a standard feature which allows for a rich collaboration experience.  On the operational end, these rich media conferencing experiences can be initiated through a simple, easy-to-use front end.

To simplify things even more, your team members can funnel all of their communications (voice, text, fax, etc.) to their email inbox, reducing complexity and freeing up your employee’s valuable time.

SIMPLIFY YOUR COMMUNICATIONS INFRASTRUCTURE

Whether your existing phone and conferencing systems need an upgrade, or your organization needs to implement a more streamlined communications solution for today’s mobile-first world, we can help.  BusinessWays has extensive experience designing and deploying high-level data, voice, and video solutions to large enterprises and Fortune 500s from a variety of industries.   Reach out to a sales engineer to learn more about how we can help you.

MOBILE AND CABLE SOLUTIONS



BUSINESS MOBILE SOLUTIONS

Mobile moves fast.  BusinessWays help provide managed business mobile solutions to keep contracts under control, and give users seamless access to voice and data services.  We only cater for the business market, so we understand the challenges you face and we’re committed to delivering solutions to common problem areas such as:

BILL SHOCK:

BusinessWays understands that managing a fleet of mobile users can be difficult and time-consuming and can still result in being stung by unexpectedly high bills at the end of the month.  We have a number of features to prevent this.

FLEXIBLE WORKING:

More and more organizations are offering their employees the ability to work from home or remotely, therefore making it imperative that your communications enable this.  Our mobile solutions let you access everything you need to keep working no matter where you are.

FEATURES OF BUSINESS MOBILE

FLEXIBLE CONTRACTS

30-day rolling contracts and fixed 1 or 2 year options to suit any business requirement

FIXED MOBILE CONVERGENCE (FMC)

Integration of smart mobile devices into your corporate voice network delivers superior access to both your fixed and mobile devices at all times.

ACCOUNT MANAGEMENT

Responsive, technical and helpful account manager allocated to be your point of contact.

BILLING & REPORTS

Group billing with cost center codes, import directly into your account package. Per number billing and reports on variables such as most expensive number.

24/7 SUPPORT & REPAIRS

Friendly support staff available 24/7 to provide assistance whenever you need it.

ENTERPRISE MOBILITY MANAGEMENT

Securely manage all of your mobile applications, documents and devices within your organization. 

TABLET AND DATA BOLT-ONS

Tablets and data “bolt-ons” including the international bolt-on for users who regularly call international destinations from their mobile phone.

SEAMLESS MIGRATION

Managed migration from your existing contracts to your new ones to save you the hassle

CONTRACT MANAGEMENT

Administration of your mobile contracts, operating as your single point of contact, saving you valuable management time.

REMOTE WORKING

A variety of methods to enable remote working practices whilst minimizing the associated costs of operating and connecting multiple technologies.

ALERTS AND CAPS

To ensure there are no nasty surprises when your bill comes in, we can also bar premium, non-work related and international numbers to help you remain in control.

BUSINESS MOBILE APPS

Our mobile app solution offers a quick, simple and cost-effective way to build feature-rich applications allowing you to take advantage of the mobile revolution.

SaaS SOLUTIONS:



Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet.  SaaS is one of three main categories of cloud computing, alongside infrastructure as a service (IaaS) and platform as a service (PaaS).

SaaS removes the need for organizations to install and run applications on their own computers or in their own data centers.  This eliminates the expense of hardware acquisition, provisioning and maintenance, as well as software licensing, installation and support.  Other benefits of a SaaS model include:
Flexible Payments: Rather than purchasing software to install, or additional hardware to support it, you – as our customer – can subscribe to a SaaS offering.  Generally, this permits you to utilize a service on a monthly basis using a pay-as-you-go model.  Transitioning costs to a recurring operating expense allows many options to exercise better and more predictable budgeting.  Users can also terminate SaaS offerings, typically, at any time to stop those recurring costs.

Scalable Usage: Cloud services like SaaS offer high scalability, which provides you, our customer, the option to access more, or fewer, services or features on-demand.

Automatic Updates: Rather than purchasing new software, customers can rely on a SaaS provider to automatically perform updates and patch management.  This further reduces the burden on your in-house IT staff.

Accessibility and Persistence: Since SaaS applications are delivered over the Internet, users can access them from any Internet-enabled device and location.

SaaS is closely related to the ASP (application service provider) and On -demand computing software delivery models.  The hosted application management model of SaaS is similar to ASP: the provider hosts the customer’s software and delivers it to approved end users over the internet.  In the software on demand SaaS model, the provider gives customers network-based access to a single copy of an application that the provider created specifically for SaaS distribution.  The application’s source code is the same for all customers and when new features are functionalities are rolled out, they are rolled out to all customers.  Depending upon the service level agreement (SLA), the customer’s data for each model may be stored locally, in the cloud or both locally and in the cloud.

AN OVERVIEW OF SOFTWARE AS A SERVICE

Organizations can integrate SaaS applications with other software using application programming interfaces (APIs).   For example, a business can write its own software tools and use the SaaS provider’s APIs to integrate those tools with the SaaS offering.

There are SaaS applications for fundamental business technologies, such as email, sales management, customer relationship management (CRM), financial management, human resource management, billing and collaboration.  Leading SaaS providers include Salesforce, Oracle, SAP, Intuit and Microsoft.

AUDIO CONFERENCING



Communication plays an essential role in the development of any company.  Nowadays, more and more companies are willing to adopt a variety of new technologies in order to produce an effective and efficient communication.  And audio conferencing is that kind of new technology.  Allow BusinessWays to provide some background information:

WHAT IS AUDIO CONFERENCING?

Audio conferencing is the process of supporting an audio conference (also called a conference call) between two or more people in different locations using a series of devices that allow interactions to be sent and received, for the purpose of communication and collaboration simultaneously.

An audio conference may involve only two parties, or many parties involved at the same time.  Audio conferencing can be conducted either through telephone lines or over the Internet by using devices such as phones or computers.  If one only wants to listen, he/she just needs speakers.  If he/she decides to speak as well, he/she may need a microphone as well.

ADVANTAGES OF AUDIO CONFERENCING

Just like any other product or service, audio conferencing also has significant advantages.  The following are three key benefits of audio conferencing:

Audio conferencing is a cost-effective communication tool

In comparison to other means of conferencing, audio conferencing is less expensive.  Additionally, you can also receive high call quality by using an audio conferencing system.    In effect, it means that you can perfectly achieve your purpose of communicating and collaborating with your colleagues, customers and partners at a very acceptable price.

Audio conferencing is easily accessible

Audio conferencing is very accessible and easy to set up.  By adopting a familiar technology, audio conferencing makes it easy to host a conference call through telephone lines.  Additionally, you can also enhance it by using your laptop or desktop.

Audio conferencing can save time and money 

As an employer, it is inevitable to have business trips or invest serious money in having employees participate in business travel.   Audio conferencing can be a practical alternative to some business trips.  You don’t have to travel around the country or the world to attend a meeting or seminar any more. Hence, it saves you both time and money.

VIDEO CONFERENCING



A video conference is a live, visual connection between two or more people residing in separate locations for the purpose of communication.  At its simplest, video conferencing provides transmission of static images and text between two locations.  At its most sophisticated, it provides transmission of full-motion video images and high-quality audio between multiple locations.

WITH VIDEO CONFERENCING YOU CAN…

Expand collaboration efforts
Use video conferencing to meet face-to-face over distance, helping to build trust and speed decision making.

Reduce travel costs
Work from anywhere, interact with peers around the world, and attend online training sessions over video.

Simplify mobility
Most smartphones, tablets, and laptops make it easy to video conference with people anytime, anywhere.

BACK OFFICE AUTOMATION



Back office automation can streamline operations and improve efficiency.  Back office automation efforts are intended to reduce manual processes and provide a consistent framework for getting work done accurately.  Some back office areas that can leverage automation software include:
  • Finance
  • Human Resources
  • IT
  • Marketing
  • Sales
  • Compliance
  • Product Development
  • Security/Maintenance
In many cases, even for large organizations, systems and processes routinely amount to no more than people emailing spreadsheets and documents around for review.  Obviously, these are not best-in-class ways to handle the flow of information between people and systems.  In fact, all these manual methods are more likely to frustrate and impede business goals rather than accomplish them.

Manual systems ensure:
  • Information is lost
  • Stakeholders experience frequent interruptions
  • Mistakes and misunderstandings occur regularly
  • Deadlines are missed
  • Communication is difficult
  • Data is re-entered multiple times
  • Reporting and monitoring the process is impossible
  • There is no audit trail
Systems designed to automate back-office processes can handle all of these issues and much more.

Information remains within the system at all times.   Requests, approvals and all related documents and communication are forever retained within the system.

Stakeholders are only alerted when there is an action for them to take (no more “Reply All” emails) and taking an action like approving a request requires a few clicks.

Mistakes and misunderstandings are greatly reduced because there is only one information source of record.  Activities and communications are all visible.

Deadlines are much more likely to be met thanks to alerts, reminders, and infinitely less time spent searching for people and information.

Communication is streamlined and tied closely to the process itself.  Comment right within the system and alert only those who need to see it.

Data is re-entered multiple times.   Enter information once, pass it through the process and then push it into another system if needed. 

Reporting and monitoring tools are built into the system and allow complete visibility into performance and all activity through dashboards.

Audit trails are also built into the system, allowing a permanent, shareable record of all transactions and activities.
Call us today at 615-279-3438 for your consultation!
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