A man convinced against his will …


There is an old saying that goes “A man convinced against his will, is of the same opinion still”.

This brings us to the topic of change management. First, let’s ask; What is Change Management?

“It is a structured process and set of tools for leading the people side of change.”

Another way to explain Change Management is; it is the technique used to ensure that everyone involved in change gets from point A to point B together, and on the designated line planned to go from point A to Point B.

Attempting to make a change, whether it is a a new software platform, a new finance process, changing workflow in the current supply chain, or any other business change, without “taking people with you”, is doomed to failure.

A very effective process I used in Change Management is the the ADKAR method. This method has 5 elements:

Awareness
–  Creating awareness of the need for change.
– What is the nature of the change?
– Why is the change happening?
– What is the risk of not changing?

Desire
–  Cultivating desire to support the change.
Personal motivation to support the change
– Organizational drivers to support the change

Knowledge
–  Providing knowledge on how to change.
– Knowledge, skills and behaviors required during and after the change
– Understanding how to change

Ability
– Providing the ability to implement new skills.
– Demonstrated ability to implement the change
– Barriers that may inhibit implementing the change

Reinforcement
–  Reinforcement to sustain the change.
– Mechanisms to keep the change in place
– Recognition, rewards, incentives, successes

 



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